Exchange & Return Policy

Exchange & Return Policy

For all the Return and Exchange, please write to us at support@btrendi.com

Exchange & Return Policy:

• Kindly note that all exchanges & returns are accepted only after the customer informs us of any issue within two days of delivery.
• In case of a size issue or the wrong product is received, you can raise the exchange request within 02 days of delivery of the product (including the day of delivery).
• We can exchange the product with another size or the correct product of the same value. There are no extra charges, and we can arrange to have the reverse pickup.
• If the value of the new exchange product is higher, then there will be extra charges (difference in the amount of product). It needs to be paid online in advance.
• The products must have the original sticker label attached, be folded correctly, and be adequately packed so they are not damaged in transit. Without it, the exchange will not be processed.
• We do refunds only in genuine cases of delivery of defective products and on no other grounds. In the event of delivery of faulty products, you have to email our customer support team at support@btrendi.com along with the details of the order, the nature of the issues, & actual photographs of the defective product.
• In some exceptional cases, if a return is accepted (no delivery issue & the correct order is delivered), then Rs 200 will be deducted from the refund. The amount deducted is for the reverse pickup service provided because the logistics cost has significantly increased recently. 
• The refund will be provided , within 15 working days, in the same bank account from where the money was deducted or to your given bank account.
• Also, note that the T-shirt's colour & design may vary from those displayed on our website, social media pages & ads.
• Returns & refunds are not possible if there is a slight variation in the colour or design of the product delivered.
• Also, in the event, on our verification, it is observed that the defect is incurred due to any of your actions or omissions, then we will not be responsible for refunding the amounts paid to you.
• To avoid such issues. Do not accept damaged packages at the time of delivery.
• We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify.
• Exchange/Return requests will only be processed once per order.
• Any Product Used/Washed Once Cannot be Exchanged or Refunded.
• Any product bought during the sale or with a discount code will not be eligible for a refund.
• Free exchange on Size issues but no Refund on Size issues.

Working Hours: 10 AM to 7 PM (Monday to Friday)